Enrolment Terms & Conditions

1. Enrolment & payment

Enrolment is confirmed on payment. Fees are charged per term/block. Prices shown include GST.

2. Participation & medical

You confirm that your child is fit to take part and that you have told us about any medical conditions, allergies or other needs a coach should know about. Please keep your child's details in the portal up to date if anything changes.

3. Photography

We sometimes take photographs and video at sessions and may use them in team photos, on our website and on our social media. If you would rather we did not photograph your child, tell us at any time: choose "No photos" on your child's page in the portal, or email info@sunshinesports.au. You can change your answer whenever you like. Where you have said no, we do not use photographs or video of that child in team photos, on our website or on our social media, and your child's coach sees it on the session roll.

4. Cancellations & refunds

4.1 How to cancel

Email info@sunshinesports.au or use the portal. A cancellation takes effect from the date we receive it in writing, so please don't rely on telling a coach on the sideline.

4.2 If you cancel before your child's first session

Cancel at any time before your child's first session and we will refund your fees in full. No reason needed. Each part of the payment goes back the way it came: card payments return to the card you used, usually within 5-10 business days, account credit returns to your account credit, and a voucher is released or re-credited where Service NSW allows it. If you paid us in cash we will arrange it with you directly.

4.3 If you cancel once your child's first session has started

Once your child's first scheduled session has started, fees for that term are not refundable, and we cannot refund or credit sessions your child does not attend. For a child joining mid-term, this means their first scheduled session after joining, not sessions held before they joined. We hold the coach, the field and your child's place for the whole term whether or not your child comes, which is the cost we cannot recover. Please see 4.6 - this does not affect your rights if something goes wrong with the program itself.

4.4 Injury or illness

If your child cannot continue the term because of injury or illness, send us medical evidence (a doctor's certificate is enough) and we will credit the sessions remaining from the date you tell us. The credit is valid for 12 months, can be used for any Sunshine Sports program, and can be used by any child in your family. It is a credit rather than a refund.

4.5 If we cancel

If we cancel a session - weather, ground closure, coach illness, anything at our end - we will run a make-up session or credit that session to your account, and you choose which. If we cancel a program outright, or your child's place in it, we refund every session not yet delivered.

4.6 Your rights under the Australian Consumer Law

Nothing in these terms limits your rights under the Australian Consumer Law. Our services come with guarantees that cannot be excluded: they must be provided with due care and skill, and be fit for the purpose we described. If we fail to meet one of those guarantees you are entitled to a remedy - for a major failure, to cancel and receive a refund, and otherwise to have the problem fixed within a reasonable time. Sections 4.3 and 4.4 apply to changes of mind and to circumstances at your end. They do not apply where we have let you down, and they do not take away any right the law gives you.

5. Code of conduct

Players and families agree to treat coaches, officials and other participants with respect.